WORK

August 2024 - Present

• Zoom Strategic Projects work across complex workplace, collaboration, and ProAV initiatives for enterprise environments.
• Partners with customers, account teams, product management, and technology partners on technical discovery, solution architecture, executive briefings, product feedback, and customer engagement.
• Influenced more than $330K in tracked closed-won business and supported over $1M in active opportunity pipeline.

February 2023 - August 2024

• Mid-Market Zoom Spaces specialist work across room design, hardware selection, deployment strategy, platform adoption, and workplace transformation initiatives.
• Supported thousands of customer engagements across industries and workplace environments.
• Influenced more than $560K in tracked closed-won business while expanding into adjacent platform initiatives including Zoom Phone, Contact Center, Virtual Agent, and Zoom Workplace.

July 2022 - February 2023

• Helped drive Zoom Rooms and workplace technology adoption across small and growing businesses.
• Supported customer discovery, solution design, hardware recommendations, and collaboration strategy for organizations building or modernizing meeting spaces.
• Influenced more than $500K in tracked closed-won business during the first seven months at Zoom.

November 2021 - July 2022

• Led product strategy for Solstice Conference and helped shape the roadmap for meeting room collaboration experiences.
• Owned product planning, customer feedback analysis, feature definition, go-to-market alignment, and cross-functional coordination across engineering, marketing, and sales.
• Translated enterprise customer and partner feedback into product direction and platform capabilities.

November 2018 - August 2021

• Helped define and scale global workplace technology standards across a broad shared-space real estate portfolio, including 10+ embedded non-WeWork office environments, conference spaces, and event environments.
• Led collaboration platform strategy, conferencing standards, vendor evaluation, operational processes, and lifecycle management for workplace technology systems worldwide.
• Represented WeWork publicly through Zoomtopia and InfoComm speaking engagements on standardization, scalability, operational efficiency, and workplace transformation.

September 2015 - November 2018

• Built and led Medallia’s Unified Communications and Collaboration program from hands-on AV management into global ownership of conferencing and workplace communications strategy.
• Owned platform architecture, vendor management, global deployments, budgeting, purchasing, operational support, and long-term collaboration technology planning.
• Supported collaboration technology across international offices.

August 2013 - September 2015

• Built a hands-on foundation in audiovisual systems, workplace technology, integration, commissioning, and customer support.
• Worked across conference room deployments, executive briefing centers, training environments, event spaces, collaboration systems, and enterprise technology rollouts.
• Established the technical and operational base for later product management, workplace strategy, and enterprise collaboration leadership roles.